Refund policy

Cancellation Policy 

Before Shipping:
You can cancel your order at any time before it has been dispatched. If the cancellation request is received before dispatch, the full order amount will be refunded to the original payment method.

After Shipping:
Once an order has been dispatched/shipped, cancellation requests are generally not accepted.

Return & Replacement Policy

Coffee Beans & Coffee Powder: 
Due to the perishable nature of coffee and other food products, coffee items including whole coffee beans, ground coffee, cold brew bags, and drip/dip coffee bags are non-returnable and non-refundable once opened or delivered in good condition.

Damaged, Defective, or Incorrect Items:
If you receive a damaged product, incorrect coffee grounds/roast, or defective coffee equipment, please contact Brown Fuel Caffeine customer support within 2-7 days of delivery.

Customers may be required to provide clear photos or videos showing the issue.

After verification, Brown Fuel Caffeine may provide:

  • A free replacement of the affected product; or

  • A refund for the affected product/order, as applicable.

Equipment & Accessories:
Non-perishable products such as coffee makers, mugs, grinders, and other accessories may be eligible for return or replacement if they arrive damaged or defective, provided they are unused and returned in their original packaging.

Returns that do not meet the applicable conditions may not be accepted.

Refund Process
Once a refund has been approved, it will generally be processed within 5-7 working days to the original payment method.

Depending on the payment method, refunds may be processed through:

  • UPI
  • Credit Card
  • Debit Card
  • Net Banking
  • Other applicable online payment methods

Cash on Delivery (COD) Orders:
 For COD orders, approved refunds may be provided through store credit/vouchers or direct bank transfer. Customers requesting a bank transfer may be required to provide valid bank account details.

Important: Bank/payment-provider processing times may vary after the refund has been initiated.

How to Request a Return, Replacement or Refund

Please contact Brown Fuel Caffeine customer support within the applicable time period and provide:

  • Order number

  • Product name

  • Description of the issue

  • Photos/videos of the damaged, defective, or incorrect product

  • Any other information required by our support team

Brown Fuel Caffeine will review the request and confirm the applicable resolution.